Rubbish Collection Brixton Privacy Policy

This Privacy Policy explains how Rubbish Collection Brixton collects, uses and protects personal data relating to our customers in the Brixton area. It applies to all customers who use our rubbish removal, waste collection and related services, whether you contact us by phone, email, online forms or any other method.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the types of information we collect, the lawful basis we rely on, how long we keep your information, who we share it with, and the rights you have in relation to your personal data.

Who We Are

Rubbish Collection Brixton is a rubbish and waste collection service operating in the Brixton area. For the purposes of data protection law, we act as the data controller when we determine how and why your personal data is processed for the delivery of our services and for related business activities.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels.

Scope Of This Privacy Policy

This Privacy Policy applies to all Rubbish Collection Brixton customers located in the Brixton area, including individuals, households and business customers who request or receive our rubbish collection or related services. It covers personal data collected directly from you, from anyone acting on your behalf, and from limited third party sources where relevant to providing our services.

Personal Data We Collect

We collect and process the following categories of personal data when you enquire about or use our services:

Identification and contact details, such as your name, address, telephone number, email address and any other contact details you provide to us.

Service and booking information, such as details about the property where rubbish collection is required, access instructions, type and volume of waste, preferred collection dates and times, and job reference numbers.

Billing and payment information, such as billing address, payment status, amounts charged, and basic payment details necessary to process transactions. Card details are handled in accordance with relevant payment security standards and may be processed by approved payment processors.

Communication records, such as emails, messages, call notes and any other correspondence you send to us or we send to you regarding enquiries, quotations, bookings, complaints or feedback.

Technical information, such as basic device and browser data and general usage information generated when you interact with our online services, to the extent necessary for security, performance and service improvement.

Lawful Basis For Processing Your Data

We rely on the following lawful bases under data protection law to process your personal data:

Contract: We process your personal data when it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes handling enquiries, providing quotations, arranging collections, issuing invoices and managing ongoing services.

Legal obligation: We process certain data where we are required to do so in order to comply with legal obligations, such as maintaining tax and accounting records, complying with waste management regulations, and responding to lawful requests from public authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing and detecting fraud, ensuring the security of our systems and vehicles, and managing business relationships with customers and suppliers.

Consent: In limited cases we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using our standard contact details.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotations and discuss your rubbish collection requirements.

To set up and manage your bookings, including arranging collection times, coordinating with our collection teams and confirming service details.

To provide and complete rubbish collection and associated services at the address you have specified.

To issue invoices, process payments, manage any refunds or disputes and keep accurate financial records.

To communicate with you about your bookings, changes to services, important updates and customer support matters.

To manage our business operations, including planning resources, monitoring service quality, training staff and improving our processes.

To comply with applicable laws and regulations, including waste disposal rules and record-keeping obligations.

To protect our rights, property, safety and those of our staff, contractors and customers, including the detection and prevention of fraud and misuse of our services.

Data Processors And Sharing Of Your Information

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

Examples of data processors we may use include payment processing providers, accounting and invoicing providers, information technology support and hosting services, customer communication tools and sub-contracted collection partners operating under our instructions.

We may also share your personal data with other third parties in the following limited circumstances:

With professional advisers, such as accountants and legal advisers, where necessary to obtain professional advice or to establish, exercise or defend legal claims.

With public authorities or regulatory bodies where we are required or permitted to do so by law, or where disclosure is necessary to protect our rights or the rights of others.

We do not sell your personal data. If in the future we are involved in a business transfer, such as a merger or sale of assets, your personal data may be transferred in accordance with data protection law and subject to appropriate safeguards.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

In general, we retain customer records relating to service provision and billing for a period that allows us to respond to queries, handle complaints, and meet tax and accounting obligations. After the relevant retention periods expire, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

The precise retention period may vary depending on the type of data and the context in which it was collected. If you require more specific information about how long we keep particular categories of personal data, you can contact us using our usual contact details.

International Transfers

Where we use service providers that store or access personal data outside the United Kingdom, we take steps to ensure that your data is given an adequate level of protection. This may include using countries that have been recognised as providing an adequate level of protection, or putting in place appropriate safeguards such as standard contractual clauses approved under data protection law.

Security Of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our security practices.

While we work hard to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security of your information, but we will continue to review and enhance our safeguards where appropriate.

Your Data Protection Rights

Under data protection law you have a number of rights in relation to the personal data we hold about you. These rights apply to all Rubbish Collection Brixton customers in the Brixton area, subject to certain legal limitations.

Right of access: You have the right to request confirmation as to whether we are processing your personal data and, if so, to receive a copy of that data and certain additional information.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.

Right to erasure: In certain circumstances you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You have the right, in certain situations, to request that we restrict the processing of your personal data, such as while we are assessing a request for rectification or an objection.

Right to data portability: For personal data that you have provided to us and that we process by automated means on the basis of consent or contract, you may request that we provide it to you in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is required for legal claims. Where we process your personal data for direct marketing, you have an unconditional right to object at any time.

Rights in relation to automated decision making: We do not carry out automated decision making that produces legal or similarly significant effects on you solely by automated means.

If you wish to exercise any of these rights, you can contact us using the communication channels you normally use for dealing with Rubbish Collection Brixton. We may need to verify your identity before responding to your request.

Complaints And Contact Information

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the matter. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we make significant changes, we will take appropriate steps to inform our customers. The latest version of this Privacy Policy will always apply to how we process your personal data.